Privacy policy.
Last updated: April 2026
1. About this policy
Cresoro Pty Ltd (ACN pending) ("Cresoro", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What information we collect
We may collect the following personal information:
- Name, company name, job title
- Email address and phone number
- Postal or delivery address (for order fulfilment)
- Login credentials for the Cresoro Project Portal (hashed)
- Enquiry content submitted via our contact form
- Website usage data via analytics (anonymised where possible)
3. How we use your information
We use personal information to:
- Respond to enquiries and provide quotes
- Process and fulfil orders
- Provide access to the Cresoro Project Portal
- Send project updates and notifications (where you have opted in or requested)
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Disclosure of information
We may disclose personal information to third-party service providers who assist us in operating our business (such as email delivery services, cloud hosting, and analytics providers). These providers are required to handle information in accordance with applicable privacy laws. We may also disclose information where required by law or to protect our legal rights.
5. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our website and portal are hosted on secure cloud infrastructure. Passwords are stored as one-way hashed values and are never stored in plaintext.
6. Access and correction
You have the right to request access to personal information we hold about you, and to request correction of inaccurate or outdated information. To make a request, contact us at sales@cresoro.com.au. We will respond within 30 days.
7. Cookies and analytics
Our website may use cookies and web analytics tools to understand how visitors use the site. This data is used in aggregate form and does not identify individual users. You can disable cookies in your browser settings, though this may affect website functionality.
8. Contact
For privacy-related enquiries or complaints, contact us at:
Cresoro Pty Ltd
Melbourne, VIC, Australia
Email: sales@cresoro.com.au
Phone: +61 3 7037 0976
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.